Help Desk Technician, TX, Wichita Falls - Sheppard Aircraft Maintenance at M1 Support Services

Help Desk Technician

Location Wichita Falls, TX Job Posting No 112625

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Start Date

ASAP Contract Sheppard Aircraft Maintenance

Salary Range $30.60/hour Posting Date 12/03/2024

Union No FLSA Status Non-Exempt

Shift Work Possible FT/PT Full-time

Relocation No Travel Possible

The Help Desk Technician provides technical assistance and support for incoming queries and issues

related to computer systems, software and hardware. Resolves customer computer issues through

problem-solving process and follows up with customers to ensure issue has been resolved. Supports

operation of help desk and serves as focal point for customer concerns,

Responsibilities may include:

• Responsible for installing, configuring, and maintaining network and client devices and software for

government and company computer systems.

• Provide help desk support by ensuring servers, work stations, peripherals (printers, faxes, scanners),

communication devices, and operating system/application software are properly configured, on-line,

and available to customers.

• Perform routine system maintenance and troubleshooting procedures of assigned ITE systems and

performs corrective actions within the scope of their access level.

• Provides customer assistance, runs diagnostics to resolve customer reported issues, manages help

desk tickets in a timely manner and escalates unresolved issues to supervision.

• Troubleshoot and support all technical, hardware and software installations and problems.
• Perform basic active directory administration duties as assigned.
• Serve as the alternate for the Information Assistance (IA) program.
• Serve as the alternate Unit Software License Manager.
• Serve as the alternate Information Technology Equipment Custodian (ITEC).
• Conduct end user training.
• Practice good housekeeping and safety at all times.
• Must promote company values, policies, and standards of conduct.
• Must be customer oriented and ensure professional coordination with base agencies.
• Shall perform other duties as assigned to include TDY and travel.
• Perform other related duties as assigned.

Qualifications and Experience:

• Working knowledge of the Information Technology Equipment is required. A thorough knowledge of

the methods of detecting and/or correcting ITE/Network errors or problems is required. A working

knowledge of the applicable USAF technical data is required.

• Completion of high school or equivalent is required.
• Completion of applicable computer courses is required.
• The ability to read, write, and communicate verbally in English and to comprehend technical data is

required.

• Minimum of two (2) years of experience as an Information Technology Equipment Specialist is

required.

• Must possess troubleshooting skills and demonstrate the ability to resolve technical, hardware, and

software problems.

• Must be able to obtain/maintain the level of clearance required by the contract.
• Must be able to obtain/maintain the proper Information Assurance (IA) certification to perform IA

functions in accordance with applicable government and company guidance.

• Current Comp TIA A+, Security + and Network +
• Must have good communication skills and the ability to communicate effectively.
• Must be able to obtain/maintain a flight line driver’s license.

Working Conditions:

• Must be able to work days, nights, weekends, or overtime shifts as required.
• Must have the ability to lift up to 50lbs periodically.
• Must have the ability to move safely over uneven surfaces.
• Must have the ability to work in confined spaces.
• Must have the ability to work in times of high noise volume.

M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and

maintenance services to the Department of Defense and government agencies.

M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national

origin, disability or veteran status.

M1 Support Services offers a comprehensive benefits package including several options for Medical,

Dental, Vision, Life and Dependent Life, AD&D, Short-and Long-term Disability. We also offer Flexible

Spending Accounts for qualified health and dependent care expenses, as well as a free Employee

Assistance Program.